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Zendesk API

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

View Zendesk API docs

Use the Zendesk Connector

Add the zendesk connector on your Zenaton dashboard,
enter the credentials and authorize Zenaton to call the zendesk API from your workflows.
Then add code snippet and URL path to your workflow.

View documentation
const { workflow } = require("zenaton");

module.exports = workflow("MyWorkflow", function* () {
const zendesk = this.connector(
'zendesk', 'your-connector-id-from-zenaton-dashboard');

const response = yield zendesk.get('path_to_API');
yield zendesk.post('path_to_API', {param1: '...'});
});

The Zenaton Engine

We handle the complexity of orchestrating Zendesk API calls and related logic in your code.

Out of the Box API Call

Add the connector to your Zenaton workflow and we manage the authentication, oauth1 and oauth2 flow including token refreshing.

Automatic Retries & Alerting

If your Zendesk API call fails, it can automatically be retried and you will receive an alert with error details.

Monitoring and Troubleshooting

View the Zenaton dashboard for execution history, scheduled tasks, errors and logs or retry failed Zendesk API calls.

Integrate Zendesk into your application logic

The Zenaton connector is a pre-configured task for calling the Zendesk API inside your workflow with one line of code. Build custom integration logic by adding a workflow directly into your application using the functions in the Zenaton SDK.

// The Zenaton engine orchestrates zendesk API calls and related logic via the Zenaton agent. Every step is executed at the right moment on your servers and monitored on Zenaton dashboard.
const { workflow } = require("zenaton");
// zendesk authentification on Zenaton
module.exports = workflow("ParallelWorkflow", function* () {
  const zendesk = this.connector(
    'zendesk',
    'your-connector-id-from-zenaton-dashboard'
  );
// execute parallel tasks handled automatically by the Zenaton engine 
  const [a, b] = yield this.run.task(["TaskA"],["TaskB"]);
  if (a > b) {
    const response = yield zendesk.get('path_to_API');
  } else {
    yield this.run.task('TaskD');
  }
});

const { workflow } = require("zenaton");
// zendesk authentification on Zenaton
module.exports = workflow("AsynchronousWorkflow", function* () {
  const zendesk = this.connector(
    'zendesk',
    'your-connector-id-from-zenaton-dashboard'
  );
  this.run.task('TaskA');
  this.zendesk.post('path_to_API');
  yield run.task('TaskB');
  yield this.run.task('TaskD');
});
// Tasks can be automatically (or manually) retried and executions are displayed in real-time on the Zenaton dashboard.
const { workflow, duration } = require("zenaton");

// zendesk authentification on Zenaton
module.exports = workflow("WaitWorkflow", function* () {
  const zendesk = this.connector(
    'zendesk',
    'your-connector-id-from-zenaton-dashboard'
  );

  yield this.run.task('TaskA');

// The 'wait function is managed by the Zenaton engine and will be executed on your worker at the right time.
  yield this.wait.for(duration.days(7));

  yield zendesk.get('path_to_API');
});
const { workflow, duration } = require("zenaton");
module.exports = workflow("WaitEventWorkflow", function*() {
  const zendesk = this.connector(
    'zendesk',
    'your-connector-id-from-zenaton-dashboard'
  );
    // Wait for up to 24 hours for the event using the Zenaton Wait Function.
    const event = yield this.wait.event("MyEvent").for(duration.hours(24));
    if (event) {
      // If event has been triggered within 24 hours
      yield this.run.task('TaskA');
    } else {
      // else calls zendesk API
      yield zendesk.get('path_to_API');
    }
  },
  id() {
    return this.id;
  }
});