line

Freshdesk API

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

View Freshdesk API docs

Use the Freshdesk Connector

Add the freshdesk connector on your Zenaton dashboard,
enter the credentials and authorize Zenaton to call the freshdesk API from your workflows.
Then add code snippet and URL path to your workflow.

View documentation
const { workflow } = require("zenaton");

module.exports = workflow("MyWorkflow", function* () {
const freshdesk = this.connector(
'freshdesk', 'your-connector-id-from-zenaton-dashboard');

const response = yield freshdesk.get('path_to_API');
yield freshdesk.post('path_to_API', {param1: '...'});
});

The Zenaton Engine

We handle the complexity of orchestrating Freshdesk API calls and related logic in your code.

Out of the Box API Call

Add the connector to your Zenaton workflow and we manage the authentication, oauth1 and oauth2 flow including token refreshing.

Automatic Retries & Alerting

If your Freshdesk API call fails, it can automatically be retried and you will receive an alert with error details.

Monitoring and Troubleshooting

View the Zenaton dashboard for execution history, scheduled tasks, errors and logs or retry failed Freshdesk API calls.

Integrate Freshdesk into your application logic

The Zenaton connector is a pre-configured task for calling the Freshdesk API inside your workflow with one line of code. Build custom integration logic by adding a workflow directly into your application using the functions in the Zenaton SDK.

// The Zenaton engine orchestrates freshdesk API calls and related logic via the Zenaton agent. Every step is executed at the right moment on your servers and monitored on Zenaton dashboard.
const { workflow } = require("zenaton");
// freshdesk authentification on Zenaton
module.exports = workflow("ParallelWorkflow", function* () {
  const freshdesk = this.connector(
    'freshdesk',
    'your-connector-id-from-zenaton-dashboard'
  );
// execute parallel tasks handled automatically by the Zenaton engine 
  const [a, b] = yield this.run.task(["TaskA"],["TaskB"]);
  if (a > b) {
    const response = yield freshdesk.get('path_to_API');
  } else {
    yield this.run.task('TaskD');
  }
});

const { workflow } = require("zenaton");
// freshdesk authentification on Zenaton
module.exports = workflow("AsynchronousWorkflow", function* () {
  const freshdesk = this.connector(
    'freshdesk',
    'your-connector-id-from-zenaton-dashboard'
  );
  this.run.task('TaskA');
  this.freshdesk.post('path_to_API');
  yield run.task('TaskB');
  yield this.run.task('TaskD');
});
// Tasks can be automatically (or manually) retried and executions are displayed in real-time on the Zenaton dashboard.
const { workflow, duration } = require("zenaton");

// freshdesk authentification on Zenaton
module.exports = workflow("WaitWorkflow", function* () {
  const freshdesk = this.connector(
    'freshdesk',
    'your-connector-id-from-zenaton-dashboard'
  );

  yield this.run.task('TaskA');

// The 'wait function is managed by the Zenaton engine and will be executed on your worker at the right time.
  yield this.wait.for(duration.days(7));

  yield freshdesk.get('path_to_API');
});
const { workflow, duration } = require("zenaton");
module.exports = workflow("WaitEventWorkflow", function*() {
  const freshdesk = this.connector(
    'freshdesk',
    'your-connector-id-from-zenaton-dashboard'
  );
    // Wait for up to 24 hours for the event using the Zenaton Wait Function.
    const event = yield this.wait.event("MyEvent").for(duration.hours(24));
    if (event) {
      // If event has been triggered within 24 hours
      yield this.run.task('TaskA');
    } else {
      // else calls freshdesk API
      yield freshdesk.get('path_to_API');
    }
  },
  id() {
    return this.id;
  }
});